By default, the last used shipping address will be saved into to your PranaPad.com Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
You can choose to create your account at checkout. In this case your account will be activated automatically. You will be notified about your new account via email and can begin to use it immediately. If you do not receive that email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected].
After logging into your account, the status of your checkout history can be found under Orders. For orders via registered postage, a tracking number (article tracking number) will be provided on that page. You will receive this number within the shipping confirmation email.
If your shipping address is within EU you can expect your order within 2 to 5 days. International orders usually take 7-12 days but can wary by country and customs regulation. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Paypal is one of the easiest ways to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to PranaPad.com system for your order. It’s fast, easy & secure.
We process our Credit Cards through Safer Pay payment services. Paying with Credit Card at PranaPad.com is easy. After you select this options at checkout a window with the credit card details will open. Make sure you to fill your credit card data correctly and follow the provided guide. Once payment is successfully completed we get the confirmation instantly and your order goes into processing. You can also choose to store non sensible credit card information with Safer Pay for easier and faster processing next time.
We take such matters very seriously and will look into individual cases thoroughly. Don’t worry we won’t let you without your PranaPad. For starters read our Shipping and Refund policy. If you need any help please contact us at [email protected].