Shipping Information

Thank you for visiting and shopping at PranaPad.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

PranaPad.com ships from within EU. Domestic shipping includes all current EU countries.

All items are shipped signature required please plan accordingly.

We ship from Slovenia (EU) with the national post service Post of Slovenia.

Shipment processing time

All orders received until 12pm (GMT +2) are usually processed within the same business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

DestinationEstimated delivery timeShipment cost
Austria2 business days€12.90
Belgium3 business days€12.90
Bolgaria5 business days€19.90
Croatia2 business days€12.90
Czech Republic2 business days€12.90
Denmark4 business days€12.90
Estonia5 business days€12.90
Finland6 business days€12.90
Germany2 business days€12.90
Greece5 business days€12.90
Hungary2 business days€12.90
Ireland6 business days€12.90
Italy4 business days€12.90
Latvia5 business days€19.90
Lithuania5 business days€19.90
Luxembourg4 business days€12.90
Netherlands3 business days€12.90
Poland2 business days€12.90
Portugal4 business days€12.90
Romania4 business days€19.90
Slovakia2 business days€12.90
Slovenia1 business day€12.90
Spain4 business days€19.90
Sweeden5 business days€19.90
United Kingdom6 business days€12.90

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

PranaPad.com ships to addresses within Europe and the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

PranaPad.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

PranaPad.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

PranaPad.com does ship internationally with a few exceptions.

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

All items are shipped signature required please plan accordingly.

We ship from Slovenia (EU) with the national post service Post of Slovenia.

Shipment processing time

All orders received until 12pm (GMT +2) are usually processed within the same business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

DestinationEstimated delivery timeShipment cost
USA7-10 business days€29,90
Canada7-10 business days€49,90
Iceland7-10 business days€49,90
Serbia5 business days€29,90
Montenegro4 business days€29,90
Norway5 business days€29,90
Switzerland3 business days€19,90
World Wideon request

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

PranaPad.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.